About Us

How long does it take to receive a response to a request?
After completing the reservation and accepting our terms, the Provider of
Transportation Services will process your request within two hours, excluding nighttime
from 22:00 to 07:00 Central European Time (UTC + 1). During the Winter season from December 1 to April 30,
support services are available around the clock. After processing the request, the Provider of Transportation
Services will contact the Client by email and notify the Client about the approval of the reservation or,
in rare instances, the inability to fulfill the order.

The price on the V-CAB Transfer platform is the total price that you pay, if you complete your
booking at that time. There are no hidden card charges or taxes that get added on later in
the booking process.

You can pay with a credit card or by bank transfer.

Client has the right to cancel a confirmed booking by notifying Supplier by email.
Cancellation confirmation will also be sent by email. Cancellation must be made by more
than 48 hours before the start of the scheduled transfer (pick up).Refunds are made under
the following conditions: a full refund (100%) is made if the cancellation is confirmed no later
than 144 hours (6 days) before the scheduled start of the transfer. In this case, an
administrative fee of 30 euros is deducted to cover administrative and banking costs.When
cancelling a confirmed booking no later than 48 hours (2 days)before the scheduled start of
the transfer, a refund will be 50% of the cost of the transfer. All refunds are made within 14
days from the date of a confirmed cancellation.

You can make changes to your booking up until our booking deadline(48 hours before the
start of the scheduled transfer (pick up)). If the Client provided incorrect information in the
booking form or wants to change the booking conditions, he or she must notify V-CAB
Transfer immediately in writing by email. If the transfer booking has already been confirmed,
changing the date or time of the booking may result in the cancellation of the original
booking and the cancellation policy of V-CAB Transfer will apply (see Cancellation). The
client may need to make a new booking with the correct time and date along with the
payment of the applicable fee.

When completing the booking form, you must indicate the date and time of the transfer start
(pick up), and not the landing time of your aircraft (for airport transfers), usually you need to
add 30-45 minutes to the landing time (to exit the customs area) and this will be the logical
start time of your transfer. If you need a transfer from a hotel to the airport/resort, please
indicate date and check-out time. Our team always adjusts the departure time from the
resort so that the client arrives at the airport on time

The first notification will be sent to you a week before the start of the transfer by e-mail. The
second reminder will be sent to the Client’s e-mail 24 hours before the start of the scheduled
transfer,it will indicate the name and phone number of the driver.

Firstly, do not panic. Your driver will meet you in the airport arrival area and will hold a sign
with your “NAME and SURNAME” on it. If you are unable to locate your driver, please call
us on the contact number given on your booking confirmation and we will locate the driver
for you.

At the time of the scheduled transfer, the driver will be waiting for Client at the agreed to
place and at the agreed to time according to the information of the confirmed booking. Free
waiting time is 60 minutes for the Airport, 30 minutes for the Train Station and 15 minutes for
all other places. Additional waiting is possible at the price of 60 euros/hour.In case of a
delay, Client must contact the driver by phone (the phone number will be sent to the client's
email 24 hours before the start of the scheduled transfer in the form of a reminder of the
planned transfer) as soon as Client learns about the delay. We will always do our best to
deliver clients to the destination and change the transfer.

The supplier limits the amount of luggage to one full size suitcase (no more than 70/40/20
cm) and one piece of hand luggage per person. Any oversized baggage (suitcases, skis,
snowboards, boxes, strollers, etc.) must be declared at the time of booking. Ski or
snowboard bags
must not exceed 190 cm in length. If we can accommodate additional luggage, this will be
indicated in the booking confirmation email.

When booking, you must refer to the last flight of your group. Please remember to include all
flights and flight numbers in the notes when booking, so we can track all flights in case of
delays. The same principle applies for the return trip, if the whole group is travelling together,
use the time of the first departing flight

We know that sometimes you may need to stop at a supermarket on your way to a resort or
at an agency to pick up or hand over the keys to your property, or maybe someone in your
group lives in one place and the rest somewhere else. If this is the case, please include your
wishes in the notes when completing your booking. This should not be a problem, we will
contact you at the time of booking confirmation about this, but there may be a difference in
cost, depending on the circumstances.